Frequently Asked Questions

What does a physical therapist do?

Physical therapists are doctorate-level musculoskeletal experts who specialize in helping people improve their physical function and quality of life. In other words, we work with our patients to help them achieve their goals, whether that’s recovering from an injury or surgery, reaching a new athletic level, or minimizing pain.

How long will I need PT?

That depends on the reason you’re seeking care. We’ll work together to develop a personalized treatment plan that takes into account your specific needs.

What will happen during my first physical therapy appointment?

At your first appointment, your physical therapist will discuss your health history, reasons for seeking care, and goals. The PT will then complete a thorough initial evaluation, assessing things like your balance, range of motion, and pain levels. Together, you’ll create a plan of care to assist you in meeting your goals.

Does physical therapy hurt?

Physical therapy shouldn’t be painful, but you may experience some temporary soreness and discomfort as you work and stretch new muscles. If you ever feel pain during a session, immediately let your therapist know.

How long does a physical therapy appointment last?

Initial appointments are typically 60 minutes; follow up appointments are 30 to 60 minutes.

Do I need a physician referral before making a PT appointment?

No, we are able to see patients for direct access, meaning you don't need a referral and our provider can see you for 10 visits for 30 days. After 30 days, if you still need further physical therapy services, then we would require a referral to extend your treatment. So long as your insurance doesn't require a physician referral prior to your appointment, you're free to visit us!

Which insurances do you accept?

We are in-network with most major insurance companies, including Cigna, Anthem, Blue Cross Blue Shield, EMPIRE NYSHIP, Blue Shield of North Eastern NY (BSNENY), MVP, Tricare and Medicare. If you have specific questions about your particular plan, please give us a call. We’d be happy to verify your benefits.

Which payment types do you accept?

We accept cash, checks, and all major credit cards. Please note that copayments and coinsurance will be collected at the time of service.

What should I wear to my sessions?

Wear loose, comfortable clothing that does not restrict your movement in any way. Aim for athletic attire over jeans.

What should I bring to my first PT appointment?

Be sure to bring your insurance card, any intake forms, and a doctor signed referral if you have one.

How early should I arrive for my first appointment?

We ask that all new patients arrive 15 minutes before their appointment to complete any remaining paperwork.

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135 S. Peru Street
Plattsburgh, NY 12901



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